ISO 20000. Serie completa de la norma actualizada a 11/10/2018

Una manera de garantizar que los servicios están cumpliendo con las necesidades del negocio es implantar un sistema de gestión de servicios (basado en la norma ISO 20000-1).

Si desea implantar un sistema de gestión de servicios conforme a ISO 20000-1 puede requerir apoyarse en otras normas relacionadas.

A 11 de octubre de 2018 la serie ISO 20000 está formada por las siguientes normas.

Norma	Estado
ISO/IEC 20000-1:2018. Information technology. Service management. Part 1: Service management system requirements	Publicada
ISO/IEC 20000-2:2012. Information technology. Service management. Part 2: Guidance on the application of service management systems	A revisar
ISO/IEC 20000-3:2012. Information technology. Service management. Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1	A revisar
ISO/IEC TR 20000-5:2013. Information technology. Service management. Part 5: Exemplar implementation plan for ISO/IEC 20000-1	Publicada
ISO/IEC 20000-6:2017. Information technology. Service management. Part 6: Requirements for bodies providing audit and certification of service management systems	Publicada
ISO/IEC 20000-10:2018. Information technology. Service management. Part 10: Concepts and vocabulary	Publicada
ISO/IEC TR 20000-11:2015. Information technology. Service management. Part 11: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL®	Publicada
ISO/IEC TR 20000-12:2016. Information technology. Service management. Part 12: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC	A revisar
ISO/IEC TR 22446:2017. Information technology. Continual performance improvement of IT enabled services	Publicada
ISO/IEC 30105-1:2016. Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes. Part 1: Process reference model (PRM)	Publicada
ISO/IEC 30105-2:2016. Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes. Part 2: Process assessment model (PAM)	Publicada
ISO/IEC 30105-3:2016. Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes. Part 3: Measurement framework (MF) and organization maturity model (OMM)	Publicada
ISO/IEC 30105-4:2016. Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes. Part 4: Terms and concepts	Publicada
ISO/IEC 30105-5:2016. Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes. Part 5: Guidelines	Publicada
ISO/IEC 30121:2015. Information technology. Governance of digital forensic risk framework	Publicada
ISO/IEC 38500:2015. Information technology. Governance of IT for the organization	Publicada
ISO/IEC TS 38501:2015. Information technology. Governance of IT. Implementation guide	Confirmada
ISO/IEC TR 38502:2017. Information technology. Governance of IT. Framework and model	Publicada
ISO/IEC TR 38504:2016. Governance of information technology. Guidance for principles-based standards in the governance of information technology	Publicada
ISO/IEC 38505-1:2017. Information technology. Governance of IT. Governance of data. Part 1: Application of ISO/IEC 38500 to the governance of data	Publicada
ISO/IEC TR 38505-2:2018. Information technology. Governance of IT. Governance of data. Part 2: Implications of ISO/IEC 38505-1 for data management	Publicada